Data Deletion

Last updated: August 3, 2026

Wata respects your right to privacy and to the deletion of your personal data, in accordance with the Brazilian General Data Protection Law (Law no. 13.709/2018 — LGPD) and the policies of Meta Platforms.

This page explains which data we process and how you can request its deletion.

Who we are

Wata is a customer service and automation platform for WhatsApp that operates on Meta's WhatsApp Business Platform (Cloud API). Our customers are businesses that use Wata to communicate with their own contacts. Wata is operated by ATLANTIS AI SOFTWARE COMPANY LTDA (CNPJ 67.927.278/0001-80), Curitiba, Brazil.

Which data we process

Depending on the case, we process:

Account data: name, email, phone number and registration data of the business customer.
Message data: the content of conversations exchanged via WhatsApp, including text, media and metadata (date, time, delivery status).
Contact data: name and phone number of the contacts the business customer talks to.
Technical data: access logs, IP address and platform usage records.

How to request the deletion of your data

You can request the deletion of your data through any of the channels below:

1. By email

Send a message to contato@wata.studio with the subject "Data Deletion Request", including:

Full name
Email and/or phone number associated with the data
Description of what you want deleted (the entire account or specific data)

2. If you are a Wata customer

Request the deletion of your account by emailing contato@wata.studio from the email address registered on the platform. Deleting the account removes all data associated with it.

3. If you are a contact of a business customer

If you have talked to a business that uses Wata and want your data deleted, send the request to contato@wata.studio with the phone number you used and, if possible, the name of the business. We will forward the request to the data controller and remove the records stored in our systems.

Response time

We confirm receipt of the request within 48 business hours and complete the deletion within 15 calendar days, as provided by the LGPD. You will receive an email confirmation as soon as the deletion is complete.

What is deleted

After confirmation, we permanently remove from our active databases:

Account registration data
Conversation history and media
Contact lists
Associated settings and automations

Legal exceptions

We may retain certain data for the strictly necessary period when there is:

A legal or regulatory obligation — for example, internet application access logs, kept for 6 months under art. 15 of the Brazilian Internet Civil Framework (Law no. 12.965/2014);
The regular exercise of rights in judicial, administrative or arbitration proceedings;
Anonymized data, which cannot identify you and may be kept for statistical purposes.

Backup copies are removed in the regular rotation cycles, within 30 days after the deletion of the active data.

Questions

For any questions about the processing of your personal data, contact our Data Protection Officer (DPO):

Email: contato@wata.studio

This is a courtesy translation. In case of conflict, the Portuguese version prevails.