English version · Versão em português
Version 1.0 — effective as of July 10, 2026
These Terms of Service ("Terms") govern access to and use of the Wata platform ("Platform", "Service"), offered by ATLANTIS AI SOFTWARE COMPANY LTDA, Brazilian company registered under CNPJ no. 67.927.278/0001-80, headquartered at Rua Alexandre Von Humboldt, 871, Casa 23 — Condomínio Paysage di Padova, Pilarzinho, Curitiba/PR, Brazil, ZIP 82.110-000 ("Atlantis", "we", "us"). By creating an account, accepting an invitation or using the Service, you ("Customer", "User", "you") declare that you have read, understood and agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.
Wata offers tools to build automated customer service flows, AI chatbots, message dispatch and conversation management, and integrations with the official WhatsApp API (Meta). The Service is multi-tenant and intended for professional (B2B) use.
3.1. To use the Platform you must create an account with true, complete and up-to-date information.
3.2. The Customer is responsible for keeping its credentials confidential and for all activity carried out in its account. Notify us immediately in case of unauthorized use.
3.3. The Customer is responsible for the Users it invites, ensuring that they also comply with these Terms.
3.4. You must have legal capacity and, in the case of a legal entity, the authority to accept these Terms.
4.1. The Service is offered under a monthly subscription, which may include variable charges per conversation or usage volume, according to the contracted plan.
4.2. Prices may be adjusted upon prior notice. Continued use after the notice implies agreement with the new prices.
4.3. Applicable taxes may be added to the prices.
4.4. In case of default, we may suspend or terminate access to the Service, without prejudice to collecting the amounts due.
5.1. The Customer agrees not to use the Platform to:
5.2. The Customer is solely responsible for obtaining the consent of the End Contacts and for complying with data protection and communication rules.
5.3. Non-compliance may result in the immediate suspension of the account.
6.1. The Service depends on the official WhatsApp API provided by Meta Platforms. The Customer acknowledges that it is also subject to Meta's policies and terms, and that interruptions, blocks or changes imposed by Meta are beyond Atlantis' control.
6.2. Quality ratings, messaging limits and the approval of message templates are defined by Meta.
7.1. The Platform, its code, brand, layout and content are owned by Atlantis. These Terms do not transfer any intellectual property to the Customer, except for the limited, non-exclusive and non-transferable license to use the Service during the term of the contract.
7.2. Customer Content remains the property of the Customer, who grants Atlantis a license to process it to the extent necessary to provide the Service.
8.1. The processing of personal data is governed by our Privacy Policy and by the LGPD (Law no. 13.709/2018).
8.2. Regarding End Contact data processed through the Platform, the Customer acts as controller and Atlantis as processor, processing such data according to the Customer's instructions and the law.
9.1. We make reasonable efforts to keep the Service available, but we do not guarantee uninterrupted or error-free operation. Maintenance windows may occur.
9.2. We may suspend the Service in case of violation of these Terms, security risk, legal order or default.
10.1. The Service is provided "as is". To the maximum extent permitted by law, Atlantis is not liable for indirect damages, loss of profits, loss of data or opportunities arising from the use or unavailability of the Service.
10.2. Atlantis' total liability, where applicable, is limited to the amount paid by the Customer in the 3 months preceding the event that gave rise to the liability.
11.1. The Customer may cancel the subscription at any time, ending future charges according to the contracted cycle.
11.2. We may terminate or suspend the account in case of violation of these Terms.
11.3. After termination, Customer Content may be deleted after the retention period described in the Privacy Policy, except where retention is legally required.
We may change these Terms at any time. Material changes will be communicated through the Platform or by email. Continued use after the effective date implies acceptance.
These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the Judicial District of Curitiba/PR are elected, with waiver of any other, however privileged it may be.
Questions about these Terms: contato@wata.studio.
ATLANTIS AI SOFTWARE COMPANY LTDA — CNPJ 67.927.278/0001-80.
This is a courtesy translation. In case of conflict, the Portuguese version prevails.